General Conditions and Payment

  • We sell to the private person, the designer as well as the retailer.
  • Retailers and designers, please add your VAT number, company registration number and information pertaining your activity.


  • Beads are a handmade product. As with all handmade products imperfections are inherent to the product and beads may differ one from another. These differences are not grounds for complaint, but are an enrichment for your artistic talents.
  • Products such as glass beads are heated or pressed and as a consequence holes may be damaged or obstructed through the process. Therefore it is advisable to take this into account when placing an order.

  • Ceramic beads are made of clay and sometimes glazed before going in the kiln. As a result of this, the shape of each bead varies. If you are a perfectionist, this one is not your cup of tea.

  • Dimensions and quantities are indicative.  Please be aware that all pictures in the e-shop have been taken with a zoom.

  • Each product is only available until the end of stock. No return and no refund on : special orders, cut to measurements or kits & descriptions


  • The minimum order amounts to € 10.00 (shipping not included), unless you pay by bank transfer, than there is no minimum amount.
  • Prepayment by bank transfer – without costs – (regardless of the order amount) through :
    • ING Bank IBAN BE26 6528 2305 9129 – SWIFT/BIC code BBRUBEBB
  • Cards: Visa, MasterCard and American Express through PayPal
  • For refunds via PayPal, PayPal fees are deducted, as PayPal does not refund any fees already incurred - if shipped, shipping costs are also always deducted.
  • The products remain the property of dune beads - until full payment of the order.
  • If we do not receive your payment withing 4 days of order, the items will be relisted for sale.


  • Orders are shipped from Monday till Saturday morning.
  • For DPD and Mondial Relay parcels, the customer will receive a tracking number in order for him to track his shipment
  • Once the package is delivered to the shipping service of your choice, neither dune beads nor are liable for loss, theft, etc.
  • Looking for a secure shipment, opt for registered mail.
  • Warning: NEVER accept a damaged package - by accepting, you release the carrier of its responsibility.
We hope you enjoy shopping at our boutique and wish you an wonderful imaginative and relaxed moment !